Defsoft Bilisim Teknolojileri A.S. / asistanim.ai
Refund Policy

This refund policy explains the terms and conditions for refunds and cancellations for asistanim.ai services.

General Refund Policy

We offer refunds under the following conditions:

• Refund requests must be made within 14 days of purchase
• The service must not have been extensively used (more than reasonable testing)
• Technical issues that cannot be resolved by our support team
• Service disruptions longer than 48 hours due to our systems

Eligible for Refunds

The following situations are eligible for full or partial refunds:

• Service cancellation within 14 days with minimal usage
• Technical problems that prevent service usage
• Billing errors or duplicate charges
• Service downgrade requests (prorated refund)

Non-Refundable Items

The following are not eligible for refunds:

• Services used beyond the trial period without issues
• Cancellations after 14 days of purchase
• Refunds requested due to user error or misunderstanding
• Development or setup fees

Refund Process

To request a refund, please contact our support team with your order details. Refunds are typically processed within 5-10 business days and will be credited to your original payment method.

Contact for Refunds

For refund requests or questions about our refund policy, please contact us at info@asistanim.ai

Last updated: 6/19/2025